Jessica
Chicago
4.0
Mostly good but slow support
I started using River for my small business payments about three months ago. The integration was straightforward, which I appreciated since I’m not super tech-savvy. Transactions go through smoothly and fees are pretty competitive compared to what I used before. However, I had an issue with a delayed payment transfer last week, and customer support was quite slow to respond, which was frustrating during my busy season. Hoping they improve their support speed soon.