anna.k
Brisbane
Flight was delayed by nearly an hour which was frustrating as I had a tight connection in Sydney. The crew was nice and offered refreshments which helped a bit. If not for the delay, it would've been a solid experience.
Mark
Darwin
I was surprised to find out about baggage fees at check-in even though I thought my ticket included a checked bag. Support was a bit slow to respond but eventually sorted it out. The flight itself was comfy, and the pilot kept us updated on weather conditions which I appreciated. Just wish the baggage info was clearer upfront.