john_doe88
Chicago, IL
I have a health insurance plan with Prudential and their coverage is pretty solid. However, when I had to file a claim for a minor surgery a couple of months ago, it took longer than I expected to get reimbursed. Support was polite but could be faster.
Kate W.
Miami, FL
Called about adding a rider to my policy and they handled it fast.
chris.brown
Philadelphia, PA
I have a couple of policies with Prudential including life and health insurance. Their rates seem fair and their advisors are knowledgeable. However, when I submitted a recent health claim related to hospitalization, the follow-up took longer than I expected. I had to contact them multiple times over three weeks before the issue was resolved. They eventually sorted everything out, and their financial planning advice has been helpful. Just wish the claims process was a bit more transparent and quicker.
Melissa
Boston, MA
I’ve been with Prudential for over three years mainly for their health insurance plans. The benefits and coverage have always been decent, but I got frustrated last summer when a claim for a specialist visit took almost two months to process. I had to call their support multiple times, and the chat agents were polite but didn’t offer much concrete help. On the upside, now the reimbursement finally came through and their retirement planning advice has helped me reallocate my investments wisely. I’m hoping future claims go smoother but I appreciate their willingness to listen.
max1990
Houston, TX
Their customer service is friendly and helped me pick a good life insurance plan. Still, I found some of the policy wording confusing and had to call twice to clarify what was excluded. A bit more transparency would help beginners like me.