jackson_p
Atlanta, GA
4.0
Good but chat sometimes lags
Chat is handy but occasionally freezes during busy hours.
Maya
Austin, TX
4.0
Good features but support lags
We started using Intercom about six months ago for live chat and automated messaging. The setup was pretty straightforward, and the integration with our CRM saved us a lot of time. However, when an issue popped up with webhook delays, it took their support a couple of days to respond, which was frustrating during a campaign. I appreciate the platform's capabilities but wish the customer service was a bit quicker and more proactive.
alex_2021
Miami, FL
4.0
Too complex setup
Setup was confusing and took longer than expected.
anna.k
Boston, MA
4.0
Good tool, needs better integrations
Intercom works well for messaging but lacks some key integrations we need. Support is responsive though, which helps.
linda.k
Austin, TX
4.0
Good but pricey
Love the product but subscription costs add up quickly.