mike87
Bristol
4.0
Good but delayed once
Had one parcel delayed but generally okay.
Olivia
Glasgow
4.0
Great service but one big delay
I rely on DPD for my small business shipments and usually everything goes well. However, a recent order to France got stuck in customs for five days without updates, which caused a lot of stress. I contacted support multiple times and eventually they sorted it out, but the delay affected my customer relationship. On the bright side, the delivery guy was really polite and handled the parcels carefully once they arrived. Hoping they can improve international customs handling in the future.
Daniel
Oxford
4.0
Good service but app could improve
The delivery was on time and the driver was courteous, which I appreciate. But the mobile app sometimes shows inaccurate parcel locations, making it hard to plan my day. Customer service is responsive, though, so that's a plus.
max1990
Sheffield
4.0
Good value and reliable
DPD offers fair prices and timely deliveries.
trader_ru
London
4.0
Convenient pickup options
Pickup locations are very handy and open late.
alex_92
Manchester, UK
4.0
Slow and confusing process
package took way too long
James
Birmingham
4.0
Mostly good with minor hiccups
My shipment was mostly on schedule but the app's tracking info lagged behind by a day, which was a bit frustrating. Customer support responded quickly though and cleared things up. I'd recommend them but hope they improve their tracking system.
Mark T.
Cambridge
4.0
Decent logistics but room for growth
I've been using DPD for my e-commerce store shipments over the last year. Most deliveries arrive within the promised timeframe and packaging is usually intact. However, the online tracking sometimes freezes or doesn't update promptly, which makes it tricky to inform customers precisely. There was one incident where a parcel was marked delivered but actually was left at the wrong address, leading to some hassle. Their support team helped resolve it quickly though. they offer a solid service but could polish their IT systems.