julia_b
Atlanta, GA
4.0
Mostly good but some quirks
I’ve been with Kit for almost a year managing our marketing emails. The automation flows are powerful, especially for drip campaigns, and the segmentation tools let me target customers effectively. However, I sometimes run into delays with scheduled emails not sending exactly on time, which can mess with campaign timing. The analytics dashboard is helpful but could be more customizable to show data I care most about. Support is decent but takes a bit to get back to you on complex issues. Still, it’s easier than manually sending emails and better than some other platforms I tried.