Ryan S.
Miami
3.0
Not bad
Pretty straightforward process.
Tom R.
Seattle
4.0
Decent, but with hiccups
I signed up with Cigna for health insurance last year and initially thought it was a good choice. However, their customer service can be slow, and I had to follow up multiple times for prescription coverage. The claims process takes longer than I anticipated. When compared to my last provider, I think I might switch again.
Emily C.
San Francisco
4.0
Mostly happy
I had a good experience with my recent claims process. The representatives were helpful, though a bit slow to respond at times. I appreciate the holistic health options, and their resources for mental health are a nice touch.
Mike J.
New York
2.0
Frustrated with support
I’ve had issues with my claim for weeks now. Every time I call Cigna, I get a different answer. It’s hard to manage my healthcare when their support is so inconsistent.
Jenna
Austin
4.0
Okay service
There's room for improvement.
Lisa G.
Phoenix
4.0
Good service overall
I've been with Cigna for a few years now and mostly satisfied with the support I’ve received. The wellness programs are beneficial, but I sometimes struggle to navigate their website, which can be frustrating.
Chris
Boston
3.0
Just okay, I guess
It’s insurance, nothing special.
Rachel A.
Dallas
4.0
Pretty decent insurance
I’ve had Cigna for a year now and have been using their mental health resources quite a bit. They are helpful and responsive, but I did face some delays with my dental coverage. I feel like I can trust them.
Sara W.
Los Angeles
3.0
Not impressed with the service
Cigna's services have been a bit of a letdown for me. The process of getting my dental coverage approved took longer than expected. Plus, the online portal isn’t user-friendly.
Jake
Denver
3.0
Alright, but expectations were high
Coverage is decent, but some limits are frustrating. I had to pay out of pocket for a few tests, and that wasn't what I expected. not terrible, but I guess I expected more.
Liam B.
Chicago
3.0
Could be better
I thought Cigna would help me find a good doctor but it was tougher than I imagined. They recommended someone who wasn’t accepting new patients! I expected more from their network.