Hannah
Austin, TX
I appreciate how Braintree supports PayPal and Apple Pay alongside credit cards. It’s convenient for my users. However, I wish their fraud protection was more configurable. Some fraudulent transactions still slipped through, and I had to deal with chargebacks manually, which got annoying.
nina_w
Toronto, Canada
I like Braintree's features and the ease of integration but the fee setup confused me at first. Took some back-and-forth with support to understand how they charge for different payment methods. Besides that, transactions process without hiccups.
alex_92
New York, NY
Braintree handles multi-currency payments well for my ecommerce site. The checkout flow is smooth on mobile, which is a big plus. I did bump into some trouble with 3D Secure prompts not always triggering correctly, which confused a few customers. Support responded within 24 hours and fixed it, but those glitches hurt conversion a bit.
Megan L.
Chicago, IL
We started using Braintree about six months ago for our online store, and the setup was pretty straightforward. The API documentation helped us get integrated quickly, but I did notice that settlement of funds sometimes takes a bit longer than expected, especially on weekends. Customer support was helpful when I reached out about a delayed transaction, but it did take a couple of days to resolve. a solid platform with room for faster payout times.
daniel97
Miami, FL
The system works well for processing credit cards and digital wallets, and I like the simple API. Support is responsive, but when I had a dispute case it took longer than expected to get updates and resolution. Wish the whole dispute process was quicker.