Good rewards but support needs work
I’ve had my Amex card for about two years now mainly for the cashback and travel perks. The rewards system is straightforward and I’ve earned nice credits on flights and dining. The problem came when my card was blocked after an overseas transaction; getting it unblocked took three days of back-and-forth with customer service, which was frustrating because I needed access immediately. After that, the app also crashed twice when I tried to report the issue, so tech stability could be better. Despite that, I keep using it because of the perks, just wish support was a bit faster in emergencies.
Convenient but could improve app stability
I appreciate the wide acceptance of American Express and the rewards are useful for travel redemptions. However, the mobile app sometimes logs me out unexpectedly and the biometric login feature doesn’t always work which is annoying when I’m on the go. Support was polite but couldn't fix the issue over chat, advised to wait for the next update. Still, the benefits outweigh these hiccups for me.
Mostly good, some glitches
Love the points system and the concierge service is a plus. However, the app crashes occasionally when I try to check my recent transactions, which can be frustrating. Hoping for an update soon.
Good, but room for improvement
I like the cashback offers on my Amex card, especially for groceries and gas. The app is mostly user-friendly, though sometimes it lags when I try to check recent transactions. Also, the foreign transaction fees are a bit higher than some other cards I've had. Still, the customer support was quick to respond when I needed a temporary credit limit increase, so that helped a lot.