jonas_p
Portland, OR
5.0
Good card, fast support
They solved my fraud alert quickly.
emma_87
Denver, CO
5.0
Reliable for everyday use
No glitches, easy payments.
Kevin S.
Houston, TX
4.0
Good rewards but support needs work
I’ve had my Amex card for about two years now mainly for the cashback and travel perks. The rewards system is straightforward and I’ve earned nice credits on flights and dining. The problem came when my card was blocked after an overseas transaction; getting it unblocked took three days of back-and-forth with customer service, which was frustrating because I needed access immediately. After that, the app also crashed twice when I tried to report the issue, so tech stability could be better. Despite that, I keep using it because of the perks, just wish support was a bit faster in emergencies.
alex_1992
Chicago, IL
5.0
Great service, very reliable
Quick approvals and no hassle.
Nina
Philadelphia, PA
4.0
Convenient but could improve app stability
I appreciate the wide acceptance of American Express and the rewards are useful for travel redemptions. However, the mobile app sometimes logs me out unexpectedly and the biometric login feature doesn’t always work which is annoying when I’m on the go. Support was polite but couldn't fix the issue over chat, advised to wait for the next update. Still, the benefits outweigh these hiccups for me.
Jessica
New York, NY
5.0
Exceptional Travel Rewards Program
I've been using my American Express Platinum card for over a year, mostly for flights and hotels. The travel insurance coverage gave me peace of mind during a recent trip when my luggage was delayed. Support was super responsive, especially when I had questions about airport lounge access. Plus, the Membership Rewards points accumulate quickly and redeeming them is straightforward. Definitely my go-to card for travel now.
Lily P.
Miami, FL
5.0
Helpful support and user-friendly app
I had a billing question that was answered quickly through the chat support. The app now shows clearer spending categories which helps me budget better. A nice upgrade overall.
danielw
Seattle, WA
3.0
Mixed feelings about fees and rewards
The cashback rates are decent but the annual fee feels steep compared to other cards I use. Customer service is okay but wait times can be long during peak hours. I might consider switching if they adjust that.
sarah.l
Boston, MA
4.0
Mostly good, some glitches
Love the points system and the concierge service is a plus. However, the app crashes occasionally when I try to check my recent transactions, which can be frustrating. Hoping for an update soon.
Mike_J
Atlanta, GA
5.0
Excellent for business expenses
Using Amex for my small business has simplified expense tracking a lot. The detailed monthly statements and integration with accounting software save me tons of time. Also, the customer support helped me set up spending limits for employees without fuss. Highly recommend for entrepreneurs.
Emily S.
Chicago, IL
5.0
Reliable rewards and clear travel perks
I've been using my Amex Platinum card for nearly two years now, mainly for travel and business expenses. The airport lounge access alone has saved me a ton of stress during long layovers. Plus, their rewards points system is straightforward and I've already redeemed points for two flights and several hotel stays. Customer service has been really helpful whenever I called about billing questions, with reps who actually listen and fix problems quickly. American Express makes managing expenses and travel bookings much easier for me.
Tom
Dallas, TX
5.0
Smooth payments every time
No issues with payments or fees.
maria_k
San Francisco, CA
5.0
Fast and easy card setup
Signed up online in minutes, love it.
trader_joe
Austin, TX
4.0
Good, but room for improvement
I like the cashback offers on my Amex card, especially for groceries and gas. The app is mostly user-friendly, though sometimes it lags when I try to check recent transactions. Also, the foreign transaction fees are a bit higher than some other cards I've had. Still, the customer support was quick to respond when I needed a temporary credit limit increase, so that helped a lot.