anna.k
San Francisco, CA
4.0
Decent content but support could improve
I signed up for a subscription last year to cover various design projects. While the image library is vast and often fresh, I did have a weird issue with a download getting stuck in the cart for over 24 hours. Customer support finally helped, but it took three emails and a chat session to resolve. I wish the app was more stable because that glitch threw off my project timeline. Also, the mobile site isn’t as smooth as the desktop, which is annoying when I’m on the go.