Jessica
Philadelphia
5.0
Amazing sound but customer care needs work
I was thrilled with my new Sennheiser HD 250 Linear headphones for studio use; they handle mid and high frequencies wonderfully. However, when I had an issue with a faulty cable, reaching customer support was a hassle. They took almost two weeks to process a replacement, which was disappointing. Once I got the new cable, the headphones worked perfectly again. I just wish their after-sales service was quicker given the premium price.