lucy.c
Dublin, Ireland
4.0
Good, just some minor delays
Transfers take longer occasionally.
michael_83
New York, NY
4.0
Good service but room for improvement
I appreciate HSBC's quick account setup and the user-friendly mobile app, which I use daily for bill payments. However, I encountered a delay in a currency conversion that set me back a couple of days. Also, the chat support was helpful but sometimes slow during peak hours. Hopefully, they can speed up processing times and improve responsiveness soon. Still, the features and overall reliability make it worth sticking with them.
richard_owens
Houston, TX
4.0
Convenient but support can lag
I like how HSBC enables me to handle everything online without visiting a branch, which saves so much time. Setting up payments and checking balances is a breeze. However, once I had an issue with a blocked card, and it took a couple days for support to sort it out. It was a hassle, but the rest of the experience is pretty solid.
kate89
Sydney, Australia
4.0
Convenient enough
App works well mostly.
jackson_p
San Francisco, CA
4.0
Solid service but some app quirks
I like HSBC for digital banking because it feels secure and their payment options cover everything I need. On the downside, the mobile app sometimes crashes when I try to view recent transactions, which can be annoying. Support usually gets back to me within a day though, so that helps.
sarah.mills
Chicago, IL
4.0
Mostly smooth, minor app glitch
I've been using HSBC's app for a few months and the convenience is great, especially for managing payments. Only once did I notice a small lag when checking my balance, but customer service fixed it quickly.